1. IntroductionThis Refund Policy outlines the circumstances under which BizTrack provides refunds for subscription fees and related services. Please read this policy carefully before making a purchase.2. Free Trial Period

• All subscription plans include a 30-day free trial period

• No payment is required during the trial period

• You may cancel your subscription at any time during the trial without being charged

• No refund is necessary during the trial period as no payment has been made

3. Refund EligibilityRefunds may be considered under the following circumstances:3.1 Technical Issues

• If you experience significant technical problems that prevent you from using the Service and we are unable to resolve them within 7 days of your report

• You must contact our support team within 14 days of payment to be eligible

3.2 Duplicate Payments

• If you are accidentally charged twice for the same subscription period

• Full refund will be processed immediately upon verification

3.3 Service Unavailability

• If the Service is unavailable for more than 48 consecutive hours due to our technical issues

• Refund will be prorated based on the downtime period

4. Non-Refundable ItemsThe following are not eligible for refunds:

• Subscription fees after the 14-day refund period has elapsed

• Partial billing periods (no prorated refunds for mid-cycle cancellations)

• Additional businesses or add-on features that have been used

• Wallet transactions or payment processing fees

• Services that have been fully utilized or accessed

5. Refund Request ProcessTo request a refund:

1. Contact our support team at veritaslabsltd@gmail.com or call +256 706839082

1. Provide your account details and reason for the refund request

1. Include proof of payment (receipt or transaction ID)

1. Our team will review your request within 5-7 business days

1. You will be notified of the decision via email

6. Refund Processing Time

• Approved refunds will be processed within 10-15 business days

• Refunds will be issued to the original payment method used

• Processing time may vary depending on your payment provider

• You will receive a confirmation email once the refund is processed

7. Subscription Cancellation

• Cancelling your subscription does not automatically entitle you to a refund

• You will continue to have access to the Service until the end of your current billing period

• No refunds are provided for unused portions of your subscription after cancellation

• To avoid future charges, cancel your subscription before the renewal date

8. Chargebacks

• If you file a chargeback with your bank or payment provider, your account will be immediately suspended

• We will investigate the chargeback and may reinstate your account if the chargeback is resolved in our favor

• We encourage you to contact us directly to resolve any issues before filing a chargeback

9. Special CircumstancesWe may consider refunds in exceptional circumstances such as:

• Medical emergencies preventing use of the Service

• Natural disasters or other unforeseen events

• Errors on our part that significantly impact your ability to use the Service

All special circumstance refunds are evaluated on a case-by-case basis at our discretion.10. Wallet Edition Refunds

• Wallet Edition features are subject to the same refund policy as regular subscriptions

• Refunds for wallet plans follow the same 14-day eligibility period

• Wallet transaction fees are non-refundable

11. Changes to Refund PolicyWe reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.12. Contact UsFor refund requests or questions about this policy, please contact us at:

• Email: veritaslabsltd@gmail.com

• Phone: +256 706839082

• Address: Kisasi Town, Kampala, Uganda

Last Updated: December 30, 2025